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We are SIFA Fireside – The Support Centre for any adult in Birmingham that faces homelessness. 

We all need support sometimes. SIFA Fireside is here for you when it feels like no-one else is. 

Support Centre Opening Times

Emergency and Rough Sleeper Support: Mon-Fri, 9am onwards

Appointments: Mon-Fri, 10:30am – 12 noon

Workshops & Skills Development: Mon-Fri, 12:30pm onwards (excl. Weds)

Telephone: 0121 766 1700 (Office hours: 9am – 5pm, Monday – Friday)

You can contact the Birmingham City Council Housing Options teams before 12 noon via the number above. After 12 noon, please call Newtown Housing Options Centre on 0121 216 3030.

If you’re looking for support outside of SIFA Fireside’s opening hours, emergency accommodation support is available from:

If you are looking for support yourself, or if you are concerned about someone sleeping rough in Birmingham, support is also available at

The main entrance to our Support Centre is at Liverpool Street, Deritend, Birmingham, B9 4DY:

Homelessness Intervention

Our Support Centre welcomes people experiencing homelessness, those who are rough sleeping and those in need of emergency support from 9am onwards, from Monday – Friday.

SIFA Fireside works with single adults and childless couples aged 25 or over whereas under 25s should contact St Basils Housing on 0300 303 0099. Under 18s should get in touch with Social Services on 0121 675 4806.

Our Homelessness Intervention Team (HIT) will undergo a triage with clients to assess their individual situation and ensure that clients’ basic essential needs are met. This can include a freshly cooked meal, a hot shower and a clean set of clothes if needed.

It doesn’t just stop there though. SIFA Fireside can provide a ‘Care Of’ postal address, safe document storage and access to a range of health services including a nurse, optician, chiropractor, podiatrist and mental health support.

Add to that an internet connection, a friendly conversation, food parcels and much more and you’ll see why SIFA Fireside says “Birmingham, you’re not alone.”

Prevention – The Adult Support Hub

The ASH aims to provide vulnerable adults with support in one place helping them to maintain their accommodation, improve their health and wellbeing and increase their aspirations for the future.

Support available

Working in partnership with other agencies, The ASH can support with:

  • Maintaining accommodation
  • Budgeting and money management
  • Accessing health and wellbeing services
  • Access to mental health support
  • Routes into employment and training
  • Long term move on into independent accommodation
  • Welfare benefits issues
  • Engaging with community activities
  • Reconnecting and building positive relationships
  • Accessing appropriate support from statutory services.

The ASH provides specialist assistance for single adults and childless couples aged 25+ who:

  • Are living in precarious housing situations
  • Have mental capacity
  • Are not statutory homeless
  • Have a local connection in Birmingham

Individuals accessing this service may:

  • Have physical health difficulties or poor mental health
  • Have a history of substance misuse
  • Have been serially excluded or at risk of exclusion from mainstream services.

The ASH is accessed by referral only and is an appointment-based service. You can make appointments or self-refer over the phone on 0121 766 1700 between 9am and 4pm, from Monday to Friday or by emailing

Recovery and Skills Development

Our Recovery and Skills Development services include a range of provision to support people to move away from our services and develop the skills and networks to flourish independently in their communities. 

Here in our Support Centre, you’ll also find in-house job clubs, community nurse appointments, English language lessons, barber visits, cooking classes, budgeting workshops as well as client focus groups where you can tell us what services you want to receive. 

We are also able to support clients who have restricted eligibility to public funds or those who require ID for a range of accommodation, work or benefit application reasons.

We welcome anyone at risk of homelessness to arrange appointments to attend our Support Centre from 10.30am onwards from Monday – Friday (excluding Wednesdays). Appointments can be made at our Support Centre on 0121 766 1700.

See what's on at SIFA Fireside with our monthly Client Newsletter. Download the latest edition here.

For clothing donations, please call the fundraising team to arrange delivery on 0121 766 1700 (Monday – Friday, from 9am – 5pm).

Your donations rebuild lives.