Job title: Service Manager
Reporting to: Head of Service
Contract: Permanent
Location: 48-52 Allcock Street, Birmingham B9 4DY
Hours: 37.5 p/wk.
Salary: £34,957 per annum
Date last updated: April 2026
Who are we?
We are SIFA Fireside, the support service for any adult in Birmingham that faces homelessness. For 40 years we have supported Birmingham’s most vulnerable people through Homelessness Intervention, Prevention and Recovery services.
Benefits:
Progressive career development opportunities, 28 days holiday entitlement (pro rata), increasing to 31 based on length of service, time off in lieu of any Bank Holidays worked, access to an ethical pension scheme, invitation to join the Employee Voice group, Wellbeing Wednesdays, central Digbeth location.
Overall purpose of job:
Our Service Managers play an essential role in the operational delivery of SIFA Fireside’s vision, being responsible for the day-to-day management of our service delivery. This role is one of three service managers who are responsible for line management of our service leads and overall delivery to meet the contractual requirements of the services we operate.
SIFA Fireside is the main Support Centre for adults in Birmingham experiencing or at risk of homelessness. We operate a range of services spanning rough sleeper provision, prevention, recovery from homelessness and tenancy sustainment. Below is an indication of the support we currently provide:
- Intervention Support for those experiencing Rough Sleeping
- Exempt Accommodation Navigator Service
- Adult Lead Worker Service to improve community engagement and sustain accommodation
- Recovery Programme
- Co-Production
- Restricted Eligibility and Non-UK National Support
- Peer Support and Befriending Service
Reflecting SIFA Fireside’s key values – Courageous, Dynamic, Supportive, Inclusive – the post holder will routinely achieve standards of excellence in all areas of service delivery through diligent monitoring, recording and reporting, and by ensuring all team members are fully supported, committed, knowledgeable and performing at a high level of competence.
For the full list of Key Tasks, Managerial Responsibilities and Requirements, please see the Job description and Person Spec link below.
To apply, please download and complete the application form below and return it along with the Equality and Diversity Monitoring form to recruitment@sifafireside.co.uk. Closing date: 9am on Friday 1st May but we may close applications earlier if we find the right candidates. Interviews will take place on either the 7th or 11th of May.
If you have not received a response within a week of the closing date, unfortunately your application has been unsuccessful on this occasion. Due to the number of applicants we receive, we are unable to respond to unsuccessful candidates.
Click here to download the Job Description
Click here to download the Personal Specification
Click here to download the Application Form
Click here to download the Equality and Diversity Monitoring Form
