Job title: Client Receptionist
Reporting to: Service Manager
Contract: Permanent
Location: 48-52 Allcock Street, Birmingham B9 4DY
Hours: 35 hours per week
Salary: £23,404 per annum
Date last updated: February 2026
Overall purpose of job:
To provide a professional reception service to the people experiencing homelessness that are accessing SIFA Fireside. Ensure that clients access the correct service whilst maintaining confidentiality when dealing with all information and material.
We welcome applications from people with lived experience of some of the issues our clients face including homelessness, mental health, substance use or the criminal justice system and if you are stable in your recovery and feel motivated to use your experience to support others through a similar journey then we would love to hear from you.
Benefits: Progressive career development opportunities and training, 36 days holiday inclusive of Bank Holidays with length of service increments, contributory ethical pension scheme, flexible working options, enhanced staff wellbeing package, invitation to join our Employee Voice group and EDI (Equality, Diversity, and Inclusion) group, central location for transport links.
Further details, including full list of key tasks and working conditions, are available in the job description below.
To apply please download and complete the application form below and return it along with the Equality and Diversity Monitoring Form to recruitment@sifafireside.co.uk. Closing date: 9am on Friday the 27th of February 2026.
If you have not received a response within a week of the closing date, your application has been unsuccessful. Unfortunately, due to the number of expected applicants, we will be unable to respond to unsuccessful candidates on this occasion.
Click here to download the Job Description
Click here to download the Personal Specification
Click here to download the Application Form
Click here to download the Equality and Diversity Monitoring Form
