Job title: Homeless Intervention Team Lead
Reporting to: Service Manager
Contract: Permanent
Location: 48-52 Allcock Street, Birmingham B9 4DY
Hours: 35
Salary: £27, 385 per annum
Date last updated: October 2025
Who are we?
We are SIFA Fireside, the support service for any adult in Birmingham that faces homelessness. For 40 years we have supported Birmingham’s most vulnerable people through Homelessness Intervention, Prevention and Recovery services.
Overall purpose of job:
The Homeless Intervention Team (HIT) Lead oversees SIFA Fireside’s on-site support centre services, ensuring that individuals are provided with a safe, welcoming environment. A key focus of the role is to lead the team delivering a daily ‘Drop In’ service, for people who are, or are at immediate risk of, rough sleeping or in need of emergency support. The post holder will be a strong leader that manages the day-to-day function of the Homeless Intervention Team, working with partner agencies and other SIFA services to ensure those accessing the space receive the correct assistance. The HIT Lead reports to the HIT Service Manager and plays an essential role in the operational delivery of SIFA Fireside’s vision.
Key Tasks (selection of):
1. Provide direct line management and supervision for HIT colleagues.
2. Facilitate integrated service provision through close working alongside other Service Leads, ensuring effective management of internal referrals and joint working within the teams.
3. Carry a small caseload of clients.
4. Support and review the active caseload of clients across the HIT service, including clients accessing housing assistance from the Birmingham City Council Housing Team on site.
5. Maintain an up-to-date knowledge of safeguarding policies and procedures, contributing to their ongoing development across the organisation and acting as the first point of reference for HIT colleagues.
6. Be responsible for the day to day running of the HIT service, acting as the first escalation point concerning incidents and complaints.
7. Ensure all incidents are reported correctly and followed up in line with the relevant reporting procedure.
8. Work in a Trauma Informed manner to ensure the support centre is a place where clients, volunteers, colleagues and third parties feel safe and welcome. Work in partnership with HIT Service Manager and Head of Service to ensure all aspects of HIT delivery are psychologically informed.
For the full list of Key Tasks, Managerial Responsibilities and Requirements, please see the Job Description and Person Spec below.
To apply please download and complete the application form below. Deadline: 9am Monday 10th November 2025.
Applications should be emailed to recruitment@sifafireside.co.uk along with the Equality and Diversity Monitoring Form below.
Click here to download the Job Description
Click here to download the Person Specification
Click here to download the Application Form
Click here to download the Equality and Diversity Monitoring Form
