Job title: Peer Support Service Lead
Reporting to: Service Manager
Contract: Fixed Term until March 2027 initially
Location: 48-52 Allcock Street, Birmingham B9 4DY
Hours: 35
Salary: £27,933
Overall purpose of job:
The Peer Support Service Lead will oversee our service designed to offer support to address the challenges faced by individuals experiencing homelessness or vulnerably housed. This service aims to facilitate connection, motivate and inspire and provide a non-judgmental, listening ear to empower those individuals to make informed choices.
The team will conduct outreach work within the local community to assist individuals aged 18+ who often face systemic barriers that prevent or hinder them from accessing relevant services. Clients on this service may have limited experience of maintaining tenancies and sustaining engagement with services and may be reluctant to engage and share their experiences to improve their situation.
Our Peer Support Workers aim to bridge this gap, taking a relational approach to build trust and support clients in making the first steps towards engagement with services such as housing, health and wellbeing services and social engagement opportunities.
The post holder will be an effective leader, managing the day-to-day functions of the Peer Support team and supporting them to work with individuals who experience multiple disadvantage. A key feature of the service is its Lived Experience component. As such, the role includes responsibility for ensuring the wellbeing and safety of Peer Support Workers, providing appropriate safeguarding oversight, and adopting a caring, attentive, and supportive approach to their welfare and professional development.
They will work closely with other leads across services to ensure that there is an integrated service delivery providing a person-centered and trauma informed approach.
Key tasks (selection of):
1. Be responsible for the day to day running of the Peer Support Service and act as the first escalation point concerning incidents and complaints.
2. Facilitate integrated service provision through close working alongside other Leads ensuring effective management of internal referrals and joint working within the teams.
3. Provide direct line management and supervision for Peer Support Workers using a caring and attentive approach to their welfare and professional development
4. Oversee and review the support given to Peer Support clients and provide guidance to Peer Support Workers on a range of issues relating to service delivery
5. Ensure opportunities for co-production, client engagement and continuous improvement of service delivery through feedback mechanisms to meet client needs.
For the full list of Key Tasks, Responsibilities and Requirements, please see the Job description and Person Spec link below.
To apply, please download and complete the application form below and return it along with the Equality and Diversity Monitoring form to recruitment@sifafireside.co.uk. Closing date: 9am on Wednesday 8th July but we may close applications earlier if we find the right candidates.
If you have not received a response within a week of the closing date, unfortunately your application has been unsuccessful on this occasion. Due to the number of applicants we receive, we are unable to respond to unsuccessful candidates.
Click here to download the Job Description
Click here to download the Personal Specification
Click here to download the Application Form
Click here to download the Equality and Diversity Monitoring Form
